casuno Privacy Policy

01 Introduction

This Privacy Policy ("Policy") describes how casuno ("casuno," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "Player") who access or use the casuno online gaming platform, including the website at casuno.app and any associated mobile applications or services (collectively, the "Platform").

casuno is committed to handling your personal data responsibly, transparently, and in full compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), and all implementing rules and regulations issued by the National Privacy Commission ("NPC") of the Philippines.

By registering an account on casuno or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the casuno Platform.

This Policy should be read together with the casuno Terms & Conditions, which govern your use of the Platform as a whole.

02 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, casuno is the Personal Information Controller ("PIC") in respect of the personal data collected through the Platform. As PIC, casuno determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

casuno has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with the DPA and this Policy. Contact details for the DPO are provided in Section 16 of this Policy.

03 Personal Data We Collect

casuno collects the following categories of personal data from players and Platform users:

04 How We Collect Your Data

casuno collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and similar tracking technologies (see Section 8);
• Third-party sources: Identity verification data from KYC service providers; fraud and risk data from payment processors; and publicly available information used for AML screening purposes;
• Payment providers: Transaction confirmation data from GCash, PayMaya, BDO, BPI, Metrobank, and other Philippine payment partners when you make deposits or request withdrawals.

05 How We Use Your Personal Data

casuno uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your casuno player account, including verifying your identity and age (21+ requirement) during registration;
• Service delivery: To provide access to games, process deposits and withdrawals, credit bonuses, and deliver all features of the casuno Platform;
• Legal and regulatory compliance: To comply with the DPA, Anti-Money Laundering Act (AMLA), and applicable PAGCOR regulatory requirements, including KYC and transaction monitoring obligations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct;
• Responsible gaming: To monitor gaming patterns, identify players who may be at risk of problem gambling, and administer self-exclusion and limit-setting tools;
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications;
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the casuno Platform.

06 Legal Basis for Processing

Under the Data Privacy Act of 2012, casuno processes your personal data on the following legal bases:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or the processing of sensitive personal information during KYC verification;
• Contractual necessity: Where processing is necessary for the performance of the contract between you and casuno — specifically, the Terms & Conditions governing your use of the Platform — including account creation, game access, and payment processing;
• Legal obligation: Where processing is required to comply with a legal obligation applicable to casuno, including obligations under the AMLA, DPA, and applicable PAGCOR regulations;
• Legitimate interests: Where processing is necessary for the legitimate interests of casuno, such as fraud prevention, platform security, and responsible gaming monitoring, provided that such interests are not overridden by your rights and freedoms.

07 Data Sharing & Disclosure

casuno does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC and identity verification providers: Third-party service providers engaged to verify your identity and age as required by Philippine law and PAGCOR regulations;
• Payment processors: GCash, PayMaya, BDO, BPI, Metrobank, and other Philippine payment partners, for the purpose of processing deposits and withdrawals;
• Game software providers: Licensed game developers and platform providers whose games are available on casuno, to the extent necessary for game operation and dispute resolution;
• Fraud prevention and AML service providers: Third-party providers engaged to assist with fraud detection, risk scoring, and anti-money laundering screening;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government authorities, where disclosure is required by law or a valid legal order;
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by casuno, subject to professional confidentiality obligations;
• Business successors: In the event of a merger, acquisition, or sale of all or part of casuno's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

08 Cookies & Tracking Technologies

casuno uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data. The following types of cookies are used:

• Essential cookies: Strictly necessary for the operation of the Platform, including session management, login authentication, and security functions. These cookies cannot be disabled without affecting Platform functionality;
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the Platform, including pages visited, session duration, and navigation patterns. This data helps casuno improve the Platform;
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience;
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the casuno Platform. casuno does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.

09 Data Retention

casuno retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, as described in this Policy, and to comply with applicable legal and regulatory retention obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AMLA record-keeping requirements;
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by the AMLA and applicable PAGCOR regulations;
• Gaming history: Retained for a minimum of three (3) years from the date of the gaming session, for dispute resolution and regulatory compliance purposes;
• Support communications: Retained for two (2) years from the date of the last communication, for quality assurance and dispute resolution purposes;
• Technical and usage data: Retained for up to twelve (12) months, after which it is aggregated or anonymized.

Upon expiry of the applicable retention period, casuno will securely delete or anonymize your personal data in accordance with its data disposal procedures, unless further retention is required by law.

10 Data Security

casuno implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the casuno Platform;
• AES-256 encryption for sensitive personal data stored in casuno's databases;
• Multi-factor authentication (MFA) for player account access and internal administrative systems;
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent security professionals;
• Strict access controls ensuring that personal data is accessible only to casuno personnel who require it to perform their job functions;
• Comprehensive employee data privacy training and confidentiality obligations;
• An incident response plan for the detection, containment, and notification of personal data breaches in accordance with NPC requirements.

11 Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by casuno:

To exercise any of the above rights, please contact casuno's Data Protection Officer using the contact details provided in Section 16. casuno will respond to all data rights requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, with prior notice to you.

If you believe that casuno has not handled your personal data in accordance with the DPA, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

12 Children's Privacy

The casuno Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing online gambling. casuno does not knowingly collect personal data from individuals under the age of 21.

If casuno becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately closed, all associated data will be deleted, and any deposits will be returned to the originating payment method. If you believe that a minor has registered on casuno, please contact our support team immediately.

13 Cross-Border Data Transfers

Some of casuno's third-party service providers — including game software providers, cloud infrastructure providers, and KYC verification services — may be located outside the Philippines. Where personal data is transferred to a recipient in a foreign country, casuno ensures that appropriate safeguards are in place to protect your data, including:

• Contractual data protection clauses that impose obligations on the recipient equivalent to those required under the DPA;
• Transfers only to countries or organizations that provide an adequate level of data protection as recognized by the NPC;
• Your explicit consent to the transfer, where required by applicable law.

casuno will not transfer your personal data to a foreign country or international organization unless the transfer is compliant with the DPA and its implementing rules.

14 Third-Party Links

The casuno Platform may contain links to third-party websites or services for informational purposes. casuno is not responsible for the privacy practices or content of any third-party websites. This Privacy Policy applies solely to the casuno Platform. We encourage you to review the privacy policies of any third-party websites you visit.

15 Updates to This Privacy Policy

casuno reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, casuno will notify registered players via their registered mobile number or email address, or by posting a prominent notice on the Platform.

The date of the most recent revision is indicated at the top of this page. Your continued use of the casuno Platform following the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure by contacting our support team.

16 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by casuno, please contact our Data Protection Officer through the following channel:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.